Journal of Shanghai Jiao Tong University ›› 2025, Vol. 59 ›› Issue (7): 1007-1018.doi: 10.16183/j.cnki.jsjtu.2023.458

• New Type Power System and the Integrated Energy • Previous Articles     Next Articles

Energy Services Demand Forecasting Combined with Feature Preferences and Bidirectional Long- and Short-Term Memory Networks

KANG Feng1, TAN Huochao1, SU Liwei1, JIAN Donglin1, WANG Shuai1, QIN Hao1(), ZHANG Yongjun2   

  1. 1. Customer Service Center of Guangdong Power Grid Co., Ltd., Foshan 528000, Guangdong, China
    2. School of Electric Power Engineering, South China University of Technology, Guangzhou 510000, China
  • Received:2023-09-11 Revised:2023-10-31 Accepted:2023-11-08 Online:2025-07-28 Published:2025-07-22
  • Contact: QIN Hao E-mail:13914361435@163.com

Abstract:

Accurate and efficient demand forecasting of customer energy services is crucial for quality and risk management in grid customer service. Therefore, this paper proposes a user energy service demand prediction model based on feature selection. The methodology includes introducing a sampling algorithm to solve the class imbalance problem in the data on the basis of analysing the user energy service data, reducing the dimensionality of the data based on an autoencoder to ensure efficient clustering of the K-mean algorithm, constructing a feature selection algorithm based on a lightweight gradient lifting machine to filter the effective features and improve the training efficiency of the prediction model, and establishing a bidirectional long- and short-term memory neural network multi-label predicting model based on an attentional mechanism to refine the user’s energy service demand. Through the analysis of 720 000 work order data from Guangdong Power Grid over three years, showing that the model proposed can effectively improve the prediction accuracy and speed.

Key words: energy services, demand forecasting, class imbalance, automatic encoder, feature optimization, multi label classification

CLC Number: