基于集成学习和卷积神经网络的电网客服短期话务量预测

覃浩, 苏立伟, 伍广斌, 蒋崇颖, 徐智鹏, 康峰, 谭火超, 张勇军

Short-Term Telephone-Traffic Prediction of Power Grid Customer Service Based on Adaboost-CNN

QIN Hao, SU Liwei, WU Guangbin, JIANG Chongying, XU Zhipeng, KANG Feng, TAN Huochao, ZHANG Yongjun

图1 电网客服话务量预测流程

Fig.1 Traffic prediction process of power grid customer service