[1]Kathleen FearnBanks. Crisis Communications: A casebook approach[M]. Mahwah, NJ Lawrence Erlbaum Associates,1996.[2]Regester M. Crisis Management: What To Do When The Unthinkable Happens[M]. London: Business Books, 1989.[3]Grunig J E, Hunt T, Managing public relations[M]. Fort Worth,1984.[4]Duggan F, Banwell L. Constructing a model of effective information dissemination in a crisis[J]. Information Research,2004,5(3):178184.[5]Lasswell H D. Power and personality[M]. New York: WW Norton,1948.[6]Shannon C. A Mathematical Theory of Communication[J]. The Bell Technical Journal, 1949,4(27): 379423.[7]Defleur M. Occupational roles as portrayed on television[J]. Public Opinion Quarterly, 1970,28(1): 5774.[8]Barnard C. The functions of the executive[M]. Boston: Harvard,1968.[9]郭瑞鹏,孔昭君.危机决策的特点、方法及对策研究[J].科技管理研究,2005(8):147150.Guo Ruipeng, Kong Zhaojun. The research of characteristics, method and countermeasure of crisis decision making[J]. Science and Technology Management Research,2005(8):147150.[10]Rumsfeld R. The people's choice: How the voter makes up his mind in a presidential campaign[M]. Columbia Univ Press,1944.[11]Klapper J T. The effects of mass communication[M]. New York, NY, US: Free Press,1960.[12]Rogers E. Diffusion of Innovations[M]. New York, NY, US: Free Press,1962.[13]Cosgrave J. Decision making in emergencies[J]. Disaster Prevention and Management, 1996,5(4): 2835.[14]Kelian. Research on multisectoral synergetic mechanism for emergent decisionmaking on critical incidents[J]. Encyclopedia of Psychology and Decision, 1997,4(3):221235.[15]刘霞,吴应会,严晓.危机决策:一个基于“情景权变”的分析框架[J].北京航空航天大学学报:社会科学版, 2011,24(1):131135.Liu Xia,Wu Yinghui,Yan Xiao. Crisis Decision:An Analysis Framework Based on Scenarioscontingency[J]. Journal of Beijing University of Aeronautics and Astronautics: Social Sciences Edition, 2011,24(1):131135.[16]刘霞,严晓,刘世宏.非常规突发事件的性质和特征探析[J].北京航空航天大学学报:社会科学版,2011, 24(3):221224.Liu Xia,Yan Xiao,Liu Shihong. Analysis on the property and characteristics of nonconventional emergency events[J]. Journal of Beijing University of Aeronautics and Astronautics: Social Sciences Edition, 2011,24(3):221224.[17]钟开斌.危机决策:一个基于信息流的分析框架[J].江苏社会科学,2008(4):215219.Zhong Kaibin. Crisis decisionmaking: An analytical framework based on information flow[J]. Jiangsu Social Sciences, 2008(4):215219.[18]朱华桂. 从翁安事件探析网络传播危机管理[J]. 无锡商业职业技术学院学报,2009(2):3639.Zhu Huagui. The analytical study of network communication crisis management from Weng An event[J]. Journal of Wuxi Institute of Commerce,2009(2):3639.[19]黄谦,司光亚,胡晓峰.基于AGENT的危机决策模拟问题求解框架研究[J].军事运筹与系统工程,2001(3):4348.Huang Qian, Si Guangya, Hu Xiaofeng. The study of solving framework of crisis decisionmaking simulation based on agent[J]. Military Operations Research and Systems Engineering, 2001(3):4348.[20]秦大国,陈浩光,尹江丽.一种基于多Agent的危机决策模拟方法[J].系统仿真学报, 2007(11):25592562.QIN Daguo, CHEN Haoguang, YIN Jiangli. Simulation method of crisis decisionmaking based on multiagent technology[J]. Journal of System Simulation, 2007(11):25592562.[21]Ajzen I. The Theory of Planned Behavior[J]. Organizational Behavior And Human Decision Process, 1991,50:179211.[22]Ruth J A, York A. Framing information to enhance corporate reputation: The impact of message source, information type, and reference point[J]. Journal of Business Research, January 2004,57(1):1420.[23]Kropp H. Thienamycin: development of imipenemcilastatin[J]. Journal of Antimicrobial Chemotherapy, 1983,4(7): 8193.[24]Firth M, Rui O M, Wu X. The timeliness and consequences of disseminating public information by regulators[J]. Journal of Accounting and Public Policy, 2009.28(2):118132.[25]Martínez L. Dealing with heterogeneous information in engineering evaluation processes [J]. Information Sciences, 2006,7(177): 15331542.[26]Major B. Information acquisition and attribution processes[J]. Journal of Personality and Social Psychology, 1980,39(6): 10101023.[27]Hertzum M. The informationseeking practices of engineers: searching for documents as well as for people[J]. Information Processing & Management, 2002,5(36): 761776.[28]Krackhardt D, Hanson J R. Informal networks[J]. Harvard business review, 1993,5(7):113121.[29]Marwell G, Oliver P E, Prahl R. Social networks and collective action: A theory of the critical mass. III[J]. American Journal of Sociology, 1988,3(94): 502534.[30]Wellman B, Wortley S. Different strokes from different folks: Community ties and social support[J]. American Journal of Sociology, 1990,3(96):558588.[31]Coombs W T. Ongoing crisis communicationplanning, managing, and responding[M]. London: Sage Publication,1999. |